Integrated Healthcare Quality Management Workshop

This workshop one-day Event will assist and direct hospital employees to put to effective use an integrated Quality Management System to measure and improve quality. We begin with an introduction to Built in Quality using theories and tools of Lean Thinking based on the Toyota Production System. Based in this foundation we will delve into two quality management tools, Statistical Process Control and Process Failure Effect Mode Analysis.

1.  Built-in-Quality (Error Proofing)

This Workshop teaches how to select and use error-proofing (Poka-Yoke) tools to ensure built-in-quality.  Once root cause is determined for a particular quality defect, the team will error-proof the process to prevent recurrence.  Participants will learn how to:

• Calculate and understand First Time Quality (FTQ)
• Use multiple, redundant simple, cheap error-proofing techniques
• Implement inexpensive, simple error-proofing devices 
• Use Standardized Work to support the operator without increasing work burden
• Avoid complex, expensive Quality Control Methods 
• Build JIDOKA (quality in station)
• Develop quality problem solving circles

2.  Process Failure Effect Mode Analysis and Statistical Process Control

We will define and review Process Failure Effect Mode Analysis (PFEMA).  The recent emphasis on using PFEMA to fulfill quality requirement by external regulatory agencies will be discussed and examples presented. We will then review and discuss SPC tools.  Specific examples and their application to Healthcare performance improvement issues and regulatory requirements will be addressed. 

Participants will:

• Review the external issues and requirements that promote the use of PFEMA and SPC tools.  Examples of this would be specific performance improvement measurements, patient safety standards, and the steps in performing a root cause analysis.
• Review and discuss PFEMA and use this approach to evaluate a healthcare quality issue. 
• Review and discuss the use of SPC tools to measure and improve specific healthcare quality issues.

• Introduction to Healthcare Lean
• Healthcare Value Stream Management Workshop
• Pharmacy Inventory Pull Systems Workshop
• Healthcare Systems Workshop
• Healthcare 5S and Visual Workplace Workshops
• Healthcare Productivity Workshop
• Healthcare Problem Solving Workshop
• Integrated Healthcare Quality Management Workshop

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